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If your question is about the mechanics of a welcome bonus, eg, the wagering requirement, or the RTP Return to Player of a slot, there should be no need to speak to a customer support representative.

In addition, a casino may even provide a list of RTPs of all the slots available on their site. For example, the Progress Play casino Lord Slot offers such a convenience.

The majority of Online Casinos offer a Live Chat feature these days. Usually, there will be a link on every page, often on the bottom right hand side of your screen.

This link will open up a dialogue box. You may be asked to fill in some basic information, such as your username and your question.

Sometimes, the customer support representative will begin the dialogue as and when they have opened your case. Many casinos have 24 hour a day Live Chat.

This will often be your quickest and most convenient way of getting in touch with a human representative. Information is less likely to be lost and more obviously documented and recorded.

Players can also often attach documentation to a live chat conversation, such as identification to complete a KYC Know Your Customer requirement.

Or, players can provide screenshots of evidence if they feel hard done by in some way. A casino will always offer an email address for customers to communicate longer concerns.

Usually, a response is promised within hours. Thus, our solutions are highly flexible with a wide range of customization options. Whether you are an existing gaming operator loking to reduce your operational.

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